Imagine walking into a hospital and seeing all the technicians and doctors use old clunky tools of the 1980's. We'd run out of there in a heartbeat, wouldn't we? No matter how good the hospital is, or how well-qualified the staff are, we know they will not be able to do their best job without the modern tools they need.
In the same vein, against the backdrop of a dynamic and demanding business market, it's important that contact center agents are equipped with the tools they need to deliver great user experiences. Very often, these tools are the timely insights and knowledge that they require to respond to users in the smartest and quickest way possible. So, at Sensiple, we have made it one of our top priorities to empower agents with the insights they require on users, their preferences and journeys.