Tryvium Desk integrates Skype for Business with your ITSM/CRM tools. This innovative integration helps service desk agents to leverage the collaborative features from both. It brings meaningful customer service and increased customer experience. Download our brochure to know more.
Tryvium Desk intelligently automates customer service desk tasks. The agents are relieved of repetitive processes, and the agents’ call handling time is reduced. They can effectively serve the customers and solve their issues in a matter of minutes.
If your customer can go from speaking with a bot to an informed and empowered agent, that’s a game-changer. If your agents are equipped with all the context and transaction information they need, then they’re well-placed to deliver a meaningful experience.
Tryvium Desk for Teams does it all by combining chatbots, automation, sentiment analysis, and a full view of the customer to turn your agents into heroes and deliver next-level service. Download the brochure to learn more.
The insurance industry is witnessing a huge growth, which in India is expected to reach US$ 280 billion by 2020 according to a report by IBEF. This growth is directly proportional to the range of new customers the industry is going to serve. Providing the customers with the best experience of the services are of highest importance for a successful insurer.
Heavy competition and newer customer-targeted technologies have forced companies to stay always a step ahead in retaining the existing and attracting the potential customers. Amid the market-oriented and product-oriented marketing strategy, customer experience is more about the service-oriented aspect of a business. It is not to be misconstrued; however, that customer experience is all about solving problems and attending customer calls, although they all are a part of the process.
Several factors affect the sustenance of a successful organization: product quality, durable professional agreements, efficient human resource, proper planning, etc. But all of these elements fade in comparison with the importance of providing powerful customer service.
Although the traditional customer service may come as in-person interactions, the self-service systems are the recent fad. The reason? Self-service systems are more personalized for the users, and these systems exhibit the same level of intelligence as we humans do.
It is no overstatement that artificial intelligence is the popular talk of the IT industry. It has singlehandedly revolutionized every sector and makes us question our very conventional way of thinking. It is truly astonishing how computer robots could mimic humans in every way.
But the interesting fact is, along the way, AI has broadened its boundaries. Natural Language Processing is one such subset of AI, and this semantic technology’s primary expertise is in understanding and interpreting human language.
Sensiple’s Unified Services Desk refines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers.